Think about your basic expectations of the technological capabilities of any business that you interact with. You expect not just a working website, but an interactive one. Customer service isn’t just a call center, but live-chat, chat-bots, social media, and email.
From the inability to integrate with modern software, causing massive production inefficiencies that delay time-to-market, to turning off potential clients and customers on top of frustrating your own employees, legacy software can act as an unnecessary roadblock to success.
However, the mentality still seems to be, if it isn’t broken, don’t fix it. IT decision makers are still choosing to put a bandaid on their outdated software. Below, we’ve detailed how making that decision is costing you clients.
What Classifies as Dated Software?
Older, dated software, often referred to as “legacy software”, is classified as software that runs on a platform that is no longer current, uses older methods or technology, or uses programming languages and tools that are no longer up to date.
An important distinction to make is that legacy software is not actually defined by age. Instead, legacy more so refers to a technology’s difficulty or inability to be maintained, supported, or improved upon. For example, legacy software may require complex and costly solutions wrapped around it so that it can be compatible with modern infrastructure or systems.
Risks Associated with Legacy Software
The modern landscape brings about certain challenges with maintaining legacy software.
If your software is slow and cumbersome, if it crashes and fails to perform as it is expected, and is prone to glitches or bugs, that can lead to downtime that can prove costly. For instance, if your clients rely on constant software support, any downtime can equate to lost clients.
Workflow Inefficiencies and Fragmented Systems
Dated software is not designed for modern day employee practices. Enterprise software can be so complicated that it creates fragmented systems that slow down workflows. This can lead to employees working across numerous systems or databases, which in turn leads to duplicate information and repetitive work as a result of information silos.
Trouble Hiring IT Talent
In order to maintain legacy software, you need to have IT professionals available who are capable of working with that software. This could prove difficult if the skills required to operate that software are no longer taught in schools. That means you will have to turn to more expensive, veteran talent.
Like it or not, user expectation for software of all kinds is on the rise. Whether they are a client, partner, or employee, they’ll be comparing your software experiences with what has been made readily available at their fingertips via their smartphone.
Does your legacy software include data management and analytics that is expected by clients in the present day? Your clients are expecting software that can help gleam insights into improving their business. Your clients want to be able to take advantage of emerging technologies like automation. The software you provide needs to meet these expectations.
Consider this statistic: 90% of consumers would rather switch providers than work with an organization that uses out of date technology.
Tech-savvy generations are changing every facet of how a business operates. With Generation Z now entering the workforce past millennials, those born in the digital-age will soon make up the majority of the workforce. These tech-savvy generations, more so than others, expect software to help improve operations, not actively make it more difficult.
Talent retention is a constant problem that technology leaders have to be thinking about. A Deloitte survey found that while high salaries may attract millennial employees, it won’t keep them loyal. Legacy software that inhibits these digital natives from growing can result in constant hiring cycles to refill positions.
Legacy Software Security Risks
No technology leader wants to see their company in a headline related with a data breach. Not only does this bring scrutiny on the business for stakeholders, but it can also lead to a loss of clients and customers who no longer trust that you can keep their precious data safe.
Now more than ever are businesses of all sizes at risk from security breaches. Dated systems are increasingly at risk from ransomware attacks. Take the WannaCry outbreak as an example, which affected 160,000 computers around the world. Researchers discovered that two-thirds of those computers affected were still running Windows 7. This happened in 2017.
On top of the cybersecurity risks, legacy software can have serious repercussions with compliance standards. Depending on what industry your business is in, you may be under strict regulatory compliance requirements.
Compliance standards such as HIPAA, SOX, PCI, etc., require that the technology you have is supported. By maintaining legacy software, you could be faced with fines and penalties if your organization suffers a data breach.
Consider Custom Software
You have a couple options for modernizing software. Off-the-shelf software solutions – or Software as a Service (SaaS) – are tempting as a relatively low-cost solution for modern software. However, these offerings are unable to provide a personalized service that allows your business to truly take advantage of modern software.
By building custom software, you are investing in the long-term health of your organization. This personalized software is built to accommodate your unique business needs and solutions. It can be easier to improve efficiency and productivity with custom software by building for the exact practices of your employees, rather than adapting to a one-size-fits-all SaaS offering.
Additionally, customized software can be more secure. Widely used and open source software allows hackers access to the code and execution details. However, a custom solution prevents this access making a hack much more challenging.
Not sure if your software is considered legacy? Or are you looking to learn more about how you can modernize your software to improve your business? Contact us today to learn how JIG Technologies can help with all your software needs.
- The 6 Most Common IT Issues That Hinder SMB Owners
- 5 Ways Software Can Slow Down Your Workflow
- How Off-the-Shelf Software Often Struggles to Meet Today’s Business Needs
- What Goes Into Creating Custom Software
- How Custom Software Can Eliminate Redundancies in Your Operations
- Your Dated Software is Costing You Clients
- Why You Should Replace Your Current Legacy System
- These Software Inefficiencies Are Hampering Your Competitiveness
- How to Ensure a Smooth Legacy System Migration
- Why You Need a Cloud Based VoIP Phone System
- Why You Need a Mobile Device Management Solution
- Leverage our Disaster Recovery Planning to Protect and Restore Your Company’s Data
- 5 Benefits to Choosing Managed IT for Your Healthcare Organization
- 6 Benefits to Choosing Managed IT Support
- 6 Questions to Ask Yourself Regarding Healthcare Managed IT
- 4 Common IT Security Vulnerabilities You Should Know About
- The Impressive Benefits of Office 365 for Small- and Medium-Sized Businesses (And How You Can Get Them)
- Waterfall vs. Agile Methodology in Software Development
- Can a Not-For-Profit Afford Managed IT?
- 7 Reasons Why Your Business Needs Enterprise-Grade WiFi
- Should You Fear Machine Learning?
- Technically Speaking
- Ransomware: Don’t Get LOCKY’d Out
- Laying in Your Security Foundation
- The Windows 10 Update: Be Wary of Shiny New Things
- An Example Of Why You Need A Disaster Recovery Plan (DRP)
- DRP: What Have I Got to Lose?
- Helping Those Who Help Others: Security for Non-Profits
- Security: One Step Forward and Two Steps Back
- Case Study