Careers

Are you someone that loves a challenge, works hard and takes ownership to provide the highest standard of customer service to our clients?

Do you love working hard in a supportive team with the goals to make clients happy and give them peace of mind?

Do you have a thrust to take on the toughest of technical problems to make life better for those around you?

Are you endlessly curious to learn new technology in an environment that supports this ongoing growth? If this sounds like you and is interesting, please read on.

Our core purpose, is to elevate organizations that make our communities better and happier.

That's why our tagline is 'Better. Happier. Peace of Mind.’

If you want to work for a company that makes the world a better place, then JIG might be a good fit for you.

We Are Always Looking For People With:

• Strong technical knowledge
• Excellent solution finding and analytical abilities
• Ingrained customer service orientation to do what is right
• Experienced business acumen
• Strong Interpersonal, stress management and communication skills
• Detail oriented
• Passionate about technology and has a thirst for new knowledge in the field
• Strong team player
• Previous experience creating detailed and easy to follow technical documentation
• Willingness to create internal knowledgebase articles
• Ability to work both in the office and from client sites
• 2+ Years previous IT support experience
• University or College Degree in IT

Technical:

• Information systems services problem resolution: problem definition, research and resolution
• E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection issues, spam etc.
• Basic Windows Active Directory experience
• Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 and Windows Server 2016/19
• Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring
• Working knowledge of TCP/IP protocol
• Experience using Datto’s Autotask Professional Services Automation (PSA) is beneficial